1. Acceptance of Terms

By accessing or using WebZum services, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not use our services.

These terms apply to all visitors, users, and others who access or use our service, including business owners, referrers, consultants, and authorized representatives.

2. Description of Service

Our services include:

• Automated business research and web search analysis
• AI-generated website strategy, content, and design
• Custom logo and branding creation using AI tools
• Professional website content generation
• Complete website assembly and hosting on WebZum subdomains
• Business owner notification and claiming system
• Website editing and customization tools

3. Referral Model and Business Authorization

Who Can Generate Websites

• Business Owners: Full authorization to create and manage their own business websites
• Employees: Authorized to create websites for their employer's business
• Consultants & Contractors: May create websites for clients with good faith intent
• Referrers: May create website previews to demonstrate value to business owners
• Potential Customers: May explore our service by creating business website previews

Business Owner Rights

• Ultimate Control: Business owners can claim, modify, or remove their website at any time
• Free Claiming: Business owners can claim their website at no cost
• Dispute Resolution: Clear process for handling unauthorized website creation

Responsible Use Requirements

By using our service, you confirm you will:

• Act in good faith when creating websites for businesses
• Not impersonate business owners or misrepresent your relationship
• Not create websites with intent to harm, compete maliciously, or dilute brands
• Not sell or monetize websites without explicit business owner consent
• Respect business owners' rights to control their online presence
• Use reasonable judgment about which businesses to create websites for

4. AI-Generated Content Disclaimers

AI Content Limitations

• Accuracy: No guarantee of factual accuracy in business descriptions, services, or contact information
• Currency: Information may be outdated or based on historical data
• Bias: AI models may reflect biases present in training data
• Completeness: Generated content may be incomplete or miss important business details
• Compliance: AI content may not meet industry-specific regulatory requirements

User Responsibilities

• Review and verify all AI-generated content before publication
• Update inaccurate or outdated business information
• Ensure content complies with applicable laws and regulations
• Replace any content that infringes on third-party rights
• Take responsibility for final published content accuracy

5. Business Information and Data Sources

WebZum sources business information from publicly available APIs, web searches, and databases including:

• Google Business API and search results
• Public business directories and listings
• Company websites and social media profiles
• Third-party business information services

Data Accuracy Disclaimer

• We do not guarantee accuracy or completeness of sourced business information
• Business details may be outdated, incomplete, or incorrect
• Users are responsible for verifying and correcting business information
• We are not liable for decisions made based on inaccurate business data

6. Intellectual Property and Copyright

AI-Generated Content Ownership

• User Ownership: Users own the final customized website content and design
• Platform Rights: WebZum retains rights to AI models, algorithms, and generation technology
• Third-Party Content: Users warrant they have rights to any input data, images, or content provided
• Copyright Compliance: Users must replace any AI-generated content that infringes copyrights

Third-Party Intellectual Property

• WebZum is not liable if AI inadvertently generates copyrighted material
• Users must immediately replace any flagged copyrighted content
• Users are responsible for ensuring their content doesn't infringe trademarks
• Business logos and branding must not violate existing trademark rights

Platform Technology

WebZum retains all rights to our proprietary AI technology, algorithms, service methodology, and platform infrastructure.

7. User Accounts and Acceptable Use

Account Requirements

• You must provide accurate and complete registration information
• You are responsible for maintaining account security and password confidentiality
• You must be at least 18 years old or have legal guardian consent
• One account per user or business entity
• You must promptly update account information when it changes

Prohibited Uses

You agree not to use our services to:

• Violate any local, state, national, or international laws or regulations
• Infringe on intellectual property rights of others
• Generate content that is defamatory, obscene, threatening, or harmful
• Create websites for illegal businesses or activities
• Attempt to reverse engineer, decompile, or extract our AI systems
• Use automated tools, bots, or scripts to scrape or access our service
• Create excessive websites to abuse system resources or drive up costs
• Impersonate others or misrepresent your identity or affiliation
• Engage in competitive intelligence gathering for malicious purposes
• Sell or monetize generated websites without business owner consent

Rate Limits and Resource Protection

• Generation Limits: Reasonable use limits apply (e.g., maximum 5 websites per user per day)
• Abuse Detection: We monitor for patterns of excessive or suspicious usage
• Account Suspension: We reserve the right to suspend accounts for policy violations
• Cost Protection: Limits help prevent abuse that could drive up operational costs

8. Domain and Subdomain Rights

Subdomain Allocation

• First-Come Basis: Subdomains are provided on a first-come, first-served basis
• Business Priority: Business owners can claim priority over their business name subdomain
• Reclamation Rights: We reserve the right to reclaim inactive subdomains after 90 days
• No Permanent Rights: Subdomain usage does not grant permanent ownership rights

Domain Squatting Prevention

• Users cannot reserve subdomains without generating actual websites
• Inactive or placeholder websites may be removed
• Business owners can dispute unauthorized use of their business name subdomains
• We monitor for patterns of domain speculation or hoarding

9. Billing, Subscriptions, and Refunds

Subscription Terms

• Billing Frequency: Subscriptions are typically billed monthly in advance
• Current Pricing: Pricing information is available on our website and during checkout
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Cancellation: You may cancel at any time with immediate effect
• Pro-Rated Refunds: Unused subscription periods may be refunded
• Price Changes: We may change pricing with 30 days advance notice to existing subscribers

Free Trial and Freemium Features

• Preview Mode: Free website previews available with WebZum watermarks
• Limited Customization: Free tier has restricted editing capabilities
• Trial Period: Full features available during trial period
• Conversion Terms: Clear terms for trial-to-paid conversion

Refund Policy

• Satisfaction Guarantee: 30-day money-back guarantee for new subscriptions
• Pro-Rated Refunds: Refunds calculated based on unused subscription time
• Processing Time: Refunds processed within 5-10 business days
• Refund Method: Refunds issued to original payment method

10. Third-Party Services and Dependencies

WebZum relies on various third-party services that may affect our service availability:

• AI Services: OpenAI GPT models, DALL-E image generation
• Business Data: Google Business API, web search services
• Infrastructure: AWS cloud services, CDN providers
• Payment Processing: Stripe and other payment processors

Third-Party Limitations

• We do not guarantee availability of third-party services
• Service interruptions may occur due to third-party outages
• Pricing may change based on third-party cost increases
• We are not liable for third-party service failures or data breaches

11. Data Privacy and Security

Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

Data Retention

• Account Data: Retained while your account is active
• Website Data: Retained while websites are published
• Deletion Rights: You may request deletion of your data (GDPR compliance)
• Backup Policy: Data may be retained in backups for up to 90 days after deletion

Export and Portability

• You have the right to export your website content and data
• Supported export formats include HTML, CSS, and content files
• Proprietary platform features may not be portable to other systems
• Export functionality available through your account dashboard

12. Service Availability and Modifications

We strive to provide reliable service but cannot guarantee 100% uptime. We reserve the right to:

• Modify or discontinue services with reasonable notice (minimum 30 days)
• Perform scheduled maintenance that may temporarily affect service
• Update our AI models and algorithms to improve results
• Change features, functionality, or user interface
• Implement new security measures or compliance requirements

Service Level Expectations

• Uptime Goal: We strive for 99.5% uptime excluding scheduled maintenance
• Maintenance Windows: Scheduled maintenance typically occurs during low-usage periods
• Notification: Advance notice provided for planned service interruptions
• Status Updates: Real-time service status available on our status page

13. Limitation of Liability and Disclaimers

Service Disclaimers

• "As Is" Service: Our service is provided on an "as is" and "as available" basis
• No Business Guarantees: We cannot guarantee specific lead generation, revenue, or business results
• AI Limitations: AI-generated content may require human review, editing, and customization
• Third-Party Content: We are not responsible for accuracy of third-party data or services
• Regulatory Compliance: Users are responsible for industry-specific compliance requirements

Liability Limitations

• Damage Cap: Our total liability is limited to the amount you paid in the last 12 months
• Consequential Damages: We are not liable for indirect, incidental, or consequential damages
• Business Losses: Not liable for lost profits, revenue, data, or business opportunities
• Force Majeure: Not liable for failures due to circumstances beyond our reasonable control

User Indemnification

You agree to indemnify and hold WebZum harmless from claims arising from:

• Your use of our services or violation of these terms
• Content you submit, generate, or publish through our platform
• Claims by business owners regarding unauthorized website creation
• Intellectual property infringement related to your content or use
• Any breach of your representations or warranties

14. Termination and Account Suspension

Termination Rights

• By You: You may terminate your account at any time by cancelling your subscription
• By Us: We may terminate accounts for violation of these terms or illegal use
• Immediate Termination: Serious violations may result in immediate account termination
• Notice Period: Non-urgent violations typically receive warning before termination

Graduated Enforcement

• Warning: Email notification about policy violations
• Throttling: Reduced generation limits for excessive use
• Suspension: Temporary account freeze for serious violations
• Termination: Permanent ban for severe or repeated violations

Effect of Termination

• Data Retention: Your data will be handled according to our Privacy Policy
• Website Access: Published websites may remain accessible during transition period
• Refund Rights: Eligible for pro-rated refunds of unused subscription time
• Export Period: 30-day grace period to export your data before deletion

15. Dispute Resolution and Governing Law

Governing Law

These terms are governed by the laws of California, United States, without regard to conflict of law principles.

Dispute Resolution Process

1. Direct Communication: First, contact us directly to resolve the issue
2. Good Faith Negotiation: We'll work together to find a mutually acceptable solution
3. Mediation: If needed, we'll attempt mediation through a neutral third party
4. Arbitration: Binding arbitration for disputes that cannot be resolved otherwise

Arbitration Agreement

• Binding Arbitration: Most disputes will be resolved through binding arbitration
• Location: Arbitration will take place in San Diego, California
• Rules: American Arbitration Association (AAA) Commercial Rules apply
• Class Action Waiver: No class action lawsuits; individual disputes only

Exceptions to Arbitration

• Small claims court cases (under $10,000)
• Intellectual property disputes
• Claims for injunctive relief
• Disputes that cannot be arbitrated under applicable law

16. International Usage and Compliance

Service Availability

• Global Access: Service is generally available worldwide
• Regional Restrictions: Some features may be limited in certain countries
• Compliance Requirements: Users must comply with local laws and regulations
• Export Controls: Service complies with U.S. export control laws

Industry-Specific Compliance

• Healthcare (HIPAA): Users in healthcare must ensure HIPAA compliance
• Financial Services: Additional compliance requirements may apply
• Legal Services: Attorney advertising rules and professional conduct requirements
• Regulated Industries: Users must disclose if operating in highly regulated sectors

17. Accessibility and Compliance

WebZum makes reasonable efforts to ensure our platform and generated websites are accessible:

• Platform Accessibility: Our interface follows WCAG 2.1 guidelines where feasible
• Generated Websites: AI-generated websites include basic accessibility features
• User Responsibility: Users are responsible for ensuring their content meets accessibility standards
• Compliance Disclaimer: We do not guarantee full ADA or WCAG compliance

Accessibility Support

• Report accessibility issues to our support team
• We'll work to address platform accessibility concerns
• Users can customize generated websites to improve accessibility
• Third-party accessibility tools and services may be integrated

18. Changes to Terms

We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices:

• Notification: Material changes will be communicated via email and platform notices
• Advance Notice: Significant changes will have a 30-day notice period
• Continued Use: Continued use after changes constitutes acceptance of new terms
• Objection Rights: You may terminate your account if you disagree with changes

Version Control

• Previous versions of terms are archived and available upon request
• The effective date of current terms is shown at the top of this page
• Major version changes will be clearly communicated to users

19. Contact Information and Support

20. Severability and Entire Agreement

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and WebZum concerning our services.

Assignment

We may assign our rights and obligations under these terms to any party at any time without notice to you. You may not assign your rights under these terms without our prior written consent.